Rubbish Removal Acton Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Removal Acton provides rubbish removal and waste collection services. By making a booking, confirming a quotation or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 Service means any rubbish removal, waste collection, clearance, loading, transportation, recycling, disposal, or related service provided by us.

1.2 Customer means the individual, business, organisation, landlord, tenant or other party who books or uses our Service.

1.3 Premises means the property, land or location where the Service is to be provided.

1.4 Waste means any household, commercial or garden waste, rubbish or items to be removed, as described at the time of booking.

1.5 Agreement means the contract between the Customer and Rubbish Removal Acton, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.

2. Scope of Service

2.1 We provide rubbish removal and waste collection services, including the loading of waste onto our vehicles, transportation and lawful disposal or recycling at licensed facilities.

2.2 Unless expressly agreed in writing, our Service does not include cleaning, disconnection of utilities, lifting of floor coverings, dismantling of fixed structures or any building, plumbing or electrical work.

2.3 We reserve the right to refuse to remove any item which we reasonably believe is hazardous, illegal, excessively heavy, unsafe to handle, or not in line with applicable waste regulations.

2.4 The Customer is responsible for ensuring that access to the Premises is safe and suitable for the Service to be carried out, including safe vehicular access for our collection vehicles where required.

3. Booking Process

3.1 Bookings may be made by telephone, email or through our online enquiry process, where available. All bookings are subject to availability and acceptance by us.

3.2 When making a booking, you must provide accurate information regarding the type and approximate volume or weight of waste, the location of the Premises, access conditions, parking arrangements and any other relevant details.

3.3 Any quotation provided before the visit is based on the information supplied by the Customer and is an estimate only. We reserve the right to revise the price on arrival if the actual waste or conditions differ from the information provided.

3.4 A booking is confirmed only when we have issued a confirmation by email, text message or verbally, and you have accepted the quote or agreed to a price range. We may, at our discretion, request a deposit or pre-authorisation of payment to secure the booking.

3.5 The Customer warrants that they are the owner of the waste or have the owner’s authority to arrange its removal.

4. Pricing and Quotations

4.1 Our pricing is typically based on the volume, weight, type of waste and labour required, together with any applicable congestion, parking or access surcharges.

4.2 Any quotation issued is valid for a limited period as stated at the time of issue. We reserve the right to amend our prices at any time prior to confirmation of a booking.

4.3 On arrival at the Premises, our team will assess the waste and confirm the final price before commencing the work. If you do not agree to the revised price, you may decline the Service, in which case a call-out or cancellation charge may apply.

4.4 Prices are quoted inclusive of disposal and recycling fees unless stated otherwise. Additional charges may apply for special waste streams such as mattresses, refrigerators, tyres, construction waste, electrical items or other items incurring higher disposal costs.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the Service at the Premises.

5.2 We accept payment by cash, debit card, credit card or bank transfer, as made available by us at the time of service. We reserve the right to decline particular payment methods at our discretion.

5.3 For business, commercial or account Customers, payment terms will be as set out in any written agreement or on the invoice. If no terms are specified, payment is due within seven days of the invoice date.

5.4 We reserve the right to charge interest on overdue amounts at the statutory rate applicable to commercial debts, together with any reasonable costs of collection.

5.5 All payments must be made in full without set-off, deduction or counterclaim unless required by law.

6. Cancellations and Amendments

6.1 The Customer may cancel or reschedule a booking by contacting us during normal business hours.

6.2 If you cancel more than 24 hours before the agreed arrival time, no cancellation fee will usually apply, unless a specific non-refundable deposit has been agreed.

6.3 If you cancel less than 24 hours before the agreed arrival time, we may apply a cancellation charge to cover our administrative and scheduling costs, including any pre-booked disposal facilities or staff allocation.

6.4 If our team arrives on site and is unable to carry out the Service for reasons beyond our control, including lack of access, unsafe conditions, incorrect information or refusal of the agreed price, we may charge a call-out or wasted journey fee.

6.5 We reserve the right to cancel or postpone a booking at any time due to circumstances beyond our control, such as severe weather, vehicle breakdown, staff illness, safety concerns or regulatory issues. In such cases, we will endeavour to notify you as soon as reasonably possible and offer an alternative appointment.

7. Customer Obligations

7.1 The Customer must ensure that:

a The Premises are accessible at the agreed time and safe for our staff to work.

b Parking or suitable stopping space is available for our vehicle in reasonable proximity to the Premises, and any necessary permits or permissions have been obtained.

c All waste to be removed is clearly identified and separated where requested, and that no prohibited or hazardous items are included without prior disclosure.

7.2 The Customer is responsible for any parking charges or penalties incurred as a direct result of inadequate information or failure to arrange suitable parking. We may recharge such costs to the Customer.

7.3 The Customer must not ask our staff to undertake any work which is unsafe, unlawful or outside the agreed scope of the Service.

8. Waste Regulations and Prohibited Items

8.1 We operate in accordance with applicable UK waste management legislation and regulations, including duty of care requirements. We will transport waste only to licensed or authorised facilities.

8.2 We cannot accept certain types of waste, including but not limited to asbestos, clinical or medical waste, toxic chemicals, gas bottles, explosives, radioactive materials or any other hazardous waste requiring specialised handling, unless explicitly agreed in advance and in compliance with relevant regulations.

8.3 The Customer must declare any items that may be hazardous or require special disposal prior to booking. Failure to disclose such items may result in additional charges, refusal of service or reporting to the relevant authorities where required.

8.4 Any documents, data-bearing devices or confidential material placed in the waste are disposed of as general waste. We do not provide a secure shredding or data destruction service and accept no liability for any loss of data or confidentiality where such items are included in the waste.

9. Property and Access

9.1 The Customer grants us and our operatives permission to enter the Premises at the agreed time to perform the Service. If you are not the owner of the Premises, you confirm that you have the necessary authority from the owner or occupier to permit entry.

9.2 We will take reasonable care when entering and working on the Premises, but you acknowledge that minor scuffs, marks or wear may occur where large or heavy items are removed. You should take reasonable steps to protect flooring, walls and fixtures if you are concerned about potential damage.

9.3 We may refuse to move any item which, in our reasonable opinion, cannot be moved safely or without significant risk of damage to the property, our staff or third parties.

10. Liability and Limitations

10.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be excluded by law.

10.2 Subject to clause 10.1, we shall not be liable for any indirect, special or consequential loss, or for loss of profit, revenue, business, data, goodwill or anticipated savings arising out of or in connection with the Service or these Terms and Conditions.

10.3 Our total liability to the Customer in respect of any claim arising out of or in connection with the Service, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall be limited to the total price paid or payable for the specific Service giving rise to the claim.

10.4 We are not liable for any pre-existing damage or defect at the Premises or to any items before our arrival, nor for any damage that arises from moving items which are inherently fragile, poorly constructed or in a state of disrepair.

10.5 The Customer is responsible for arranging any necessary insurance to cover their property and belongings during the removal process.

11. Complaints and Disputes

11.1 If you are dissatisfied with any aspect of our Service, you should notify us as soon as possible, and in any event within 48 hours of completion, providing full details of your concerns.

11.2 We will investigate any complaint in good faith and, where appropriate, may request additional information, photographs or access to the Premises to assess the issue.

11.3 Where we agree that we are at fault, we may at our discretion offer to rectify the issue, provide a partial refund, or offer a credit against future services, subject to the limitations set out in these Terms and Conditions.

12. Data Protection and Privacy

12.1 We collect and process personal data as necessary to manage bookings, provide the Service, issue invoices and communicate with Customers.

12.2 We will take reasonable steps to keep your personal data secure and to use it only for lawful purposes directly related to our waste collection and rubbish removal services, or as required by law.

12.3 By using our Service, you consent to the collection and use of your information in accordance with applicable data protection legislation.

13. Force Majeure

13.1 We shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control.

13.2 Such events may include, but are not limited to, extreme weather, natural disasters, strikes, lock-outs, industrial disputes, accidents, road closures, traffic incidents, acts of terrorism, war, pandemic or failure of utilities or transport networks.

14. Variation of Terms

14.1 We reserve the right to amend or update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement.

14.2 Any variation to these Terms and Conditions requested by the Customer shall only be effective if agreed by us in writing.

15. Severability

15.1 If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.

15.2 If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Service, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service provided by Rubbish Removal Acton.

By booking or using our rubbish removal and waste collection services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.